Privacy Policy
Your privacy matters to us. This page explains how we collect and use your data.
Last updated: January 2026
Information We Collect
We collect account details (name, email, phone), delivery addresses, order history, payment method preferences, identity verification documents (for verified accounts), and support interactions.
How We Use Information
Your information is used to process and fulfill orders, calculate delivery routes, improve our services, provide customer support, and send relevant order notifications and updates.
Data Security
We apply industry-standard technical and organizational safeguards including encryption in transit and at rest, access controls, and regular security reviews to protect your personal data.
Data Sharing
We do not sell your personal data. We may share limited information with delivery riders, market vendors, and payment processors solely to fulfill your order. All third parties are bound by confidentiality obligations.
Your Rights
You have the right to access, correct, or delete your personal data at any time. You may also request a copy of your data or withdraw consent for certain processing activities by contacting our support team.
Contact Us
For privacy-related questions or requests, please contact us through the Help Center or email us at privacy@palengkey.ph.